How do I Make a claim?

If there is an accident there are a number of obligations if one of the following occurs:

1. Injury is caused to any person apart from yourself
2. Damage is caused to someone else's vehicle or property
3. An animal (horse, cattle, ass, mule, sheep, pig, goat or dog) is killed or injured

If you are involved in an accident then you must:

1. Stop at the scene for a reasonable period
2. Give the following details to anyone who has reasonable grounds to ask
• Vehicle's registration number
• Your name & address
• If different to you, the name & address of the registered owner.
3. If injury is caused to another person you must produce your certificate of insurance either to any other person or to the police

If you do not comply with the above then the accident must be reported to the police within 24 hours.

You should also comply with the above even if you were not directly involved in the accident but the presence of your vehicle on the road may have been a factor in the accident.

A quick and painless Claims Service

If you ever need to make a claim we will be on hand with our round the clock dedicated claims hotline, open 24 hours a day, 7 days a week. To report your claim and get advice, simply call the Auto Direct Claims Management line on 0800 111 4082 (or +44191 350 3295 if calling from abroad) whatever time or day it is, and we'll take care of it.

Windscreen Claims

If you need your windscreen repaired or replaced, please call us on
0845 8398001.