login to your online account
You are here: Home » Contact us
We will endeavour to respond to your email enquiries within 2 working days, excluding weekends and bank holidays.
Customer Services 0845 117 0015
Renewals 0800 953 0020
Sales 0800 953 0061
Fax 0845 313 2385
Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 4pm.
Claims Helpline 0845 313 2123
Claims Helpline (if calling from abroad) +44 161 488 3871
Windscreen Claims 0845 839 8001
Claims lines are open 24 hours a day 7 days a week.
Auto Direct Insurance Services
Gordon Banks Drive
Trentham Lakes North
How to add a named driver
How to change your address details
How to change your car
How to change your van
How to change your personal details
How to correct policy errors
How to add claims or convictions
How to prove your No Claims Discount
How to renew your policy
How do I receive my documents online?
Requesting replacement documents
Where are my documents?